Now Hiring Customer Service Representative

M-F 8AM-5PM. Some weekends. Benefits, PTO, Paid Holidays.

The Customer Service Representative is a key part of our Customer Service team. The principal core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology. This position will help NELLC move to the next level in customer satisfaction.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

Responsibilities:

Responsible for acting as a liaison between the customer and the company.

Provide a world class customer experience to both internal and external customers via phone/email/chat.

Assist customers with service requests, changes, cancellation, and other queries.

Resolve customer service issues via phone/email/chat.

Capture detailed customer charter requests and provide an accurate quotation.

Follow-up with leads via phone/email/chat.

Assist customers with single call issue resolution.

Ensure personal revenue goals and objectives are exceeded

Directly contribute to department revenue goal attainment.

Other duties as assigned.

Apply online at www.wedriveu.com/careers or in person at 3750 E Rosser Ave. Bismarck, ND