Service Manager

As the Service Manager, you'll oversee the service department by tracking job progress, resolving customer concerns, leading the team, and managing schedules. If you have a passion for customer service and relevant experience, check out the job description below and apply today!

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

ESSENTIAL DUTIES AND RESPONSIBILITIES

-Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.

-Maintains a high level of customer satisfaction.

-Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.

-Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.

-Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.

-Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate.

-Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.

-Handles documentation and resolution of Goodwill claims with manufacturers.

-Determines needs relating to special tooling, equipment, vehicles, and work hours, etc.

-Interviews and hires personnel for service department.

-Maintains a safe, clean, neat and orderly work environment.

-Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.

-Resolving customer disputes to ensure fair value for the customer and company.

-Reviews work orders and ensure timeliness of completion and accuracy.

-Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.

-Regularly review JHAs, review company wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.

-Works within and promotes vision, mission, and values of BMC.

-Performs other duties as assigned.

Supervisory Duties:

-Manages all service department personnel.

-Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department

-Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development

-Communicates with and coaches employees on assignments, providing technical expertise as needed.

-Selects, trains and develops employees consistent with department/division goals, providing coaching on career development

Qualifications:

-Mechanical experience with the product lines we represent

-Completion of Lead Yourself for internal candidates is preferred

-Two-year degree or equivalent experience and training preferred

-Prior supervisory experience or Service Management Training preferred

-Excellent customer service skills

-Good oral and written communication skills

-Computer knowledge

-Must have good leadership, detail and organizational skills.

-Ability and willingness to work flexible hours

-Must possess a clean driving record

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

-10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution

-Health Insurance 3 plan options

-Health Savings Account Employer contribution up to $1,300/year

-Dependent Care Flex Spending Account

-Dental Insurance 2 plan options

-Vision Insurance

-Basic Life/AD&D and Supplemental Life Insurance

-Employer paid Short-Term Disability Coverage 60% of base pay/salary

-Long-Term Disability Coverage

-Maternity / Paternity Benefits

-Holidays

-Paid Time Off (PTO)

-401(K) Plan

-Employee Assistance Program (EAP) including Health Coaching

-SmartDollar employer paid financial planning program

-Legal Shield/ID Shield products

-Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

Butler Machinery Equipment Diversity & Inclusion Statement:

-Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

-EOE/Minorities/Females/Vet/Disability

-#LI-Onsite

-Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.